Charged for a number i haven't called

[Steph82]

Need help i have a sim only contact just looked on to find i have almost £60 of call charges to a number i haven't rung who do i get in touch with for this has my sim deal is unlimited calls and text they have charged me 3 times to the same number googled the number it says its spam in India

[liggerz87 · Accepted solution]

Best thing to do is call 202

[Bambino]

@Steph82 Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Also take a look at this site: https://payforitsucks.co.uk/

[MI5]

@Steph82

Somehow you must have made the calls. Call charges are not the same as premium text services, in that you can't be charged for receiving a call, only making them.

I'd suggest the best thing to do is call customer services as advised by @liggerz87 and also ask them to put an international call bar on your account as this will prevent any further issues.

[Cleoriff]

This sounds very weird. The OP is convinced they didn't make the calls to India, so I'm wondering how it happened. Unless it was a number which was re-routed.

The only people who can confirm what's happened are customer services @Steph82

Give them a call via the number in this link https://www.o2.co.uk/contactus

The best time to call is between 8-830am. Don't use live chat.

Best of luck and welcome to the forum

[jonsie]

Are you sure it's an international number?

[Marjo]

Hi @Steph82, just wanted to check as it's been a few days, how are you getting on with this? Have you made any progress with customer service about the calls?