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Level 1: Joiner
Posts: 1
Registered: ‎09-11-2018
Accepted Solution

Charged for a number i haven't called

Need help i have a sim only contact just looked on to find i have almost £60 of call charges to a number i haven't rung who do i get in touch with for this has my sim deal is unlimited calls and text they have charged me 3 times to the same number googled the number it says its spam in India
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Level 18: Posting pro
Posts: 1,080
Registered: ‎22-04-2017

Re: Charged for a number i haven't called

Best thing to do is call 202
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Level 68: Extraordinaire
Posts: 15,602
Registered: ‎31-03-2010

Re: Charged for a number i haven't called

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Posts: 106,196
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Charged for a number i haven't called

@Steph82

Somehow you must have made the calls. Call charges are not the same as premium text services, in that you can't be charged for receiving a call, only making them.

I'd suggest the best thing to do is call customer services as advised by @liggerz87 and also ask them to put an international call bar on your account as this will prevent any further issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,283
Topics: 747
Registered: ‎14-01-2013

Re: Charged for a number i haven't called

This sounds very weird. The OP is convinced they didn't make the calls to India, so I'm wondering how it happened. Unless it was a number which was re-routed.

The only people who can confirm what's happened are customer services @Steph82

Give them a call via the number in this link https://www.o2.co.uk/contactus

The best time to call is between 8-830am. Don't use live chat.

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Posts: 80,692
Topics: 574
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Registered: ‎04-01-2009

Re: Charged for a number i haven't called

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Community Manager
Posts: 7,687
Registered: ‎23-07-2014

Re: Charged for a number i haven't called

Hi @Steph82, just wanted to check as it's been a few days, how are you getting on with this? Have you made any progress with customer service about the calls?

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