on 09-11-2018 03:44
Solved! Go to Solution.
on 09-11-2018 04:51
@Steph82 Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
Also take a look at this site: https://payforitsucks.co.uk/
on 09-11-2018 06:31
Somehow you must have made the calls. Call charges are not the same as premium text services, in that you can't be charged for receiving a call, only making them.
I'd suggest the best thing to do is call customer services as advised by @liggerz87 and also ask them to put an international call bar on your account as this will prevent any further issues.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-11-2018 07:50
This sounds very weird. The OP is convinced they didn't make the calls to India, so I'm wondering how it happened. Unless it was a number which was re-routed.
The only people who can confirm what's happened are customer services @Steph82
Give them a call via the number in this link https://www.o2.co.uk/contactus
The best time to call is between 8-830am. Don't use live chat.
Best of luck and welcome to the forum
on 09-11-2018 08:14
Are you sure it's an international number?
on 12-11-2018 14:27
Hi @Steph82, just wanted to check as it's been a few days, how are you getting on with this? Have you made any progress with customer service about the calls?
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