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Anonymous
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Family discount

I recently noticed this new discount for families on O2.  Myself and my two sons are on O2 but we don’t qualify for the discount as we have not taken out NEW deals.

 

We have been with O2 for years and I am upset that loyal customers don’t qualify.  Very ironic that to apply you type the word LOYALTY.

 

Has anyone else tried to get this deal and not qualified despite being with O2 for years.

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Posts: 104,491
Topics: 552
Solutions: 13,539
Registered: ‎04-04-2012

Re: Family discount

It's only available to new or upgraded contracts and must be applied for within the first 30 days so you can apply when your contracts are upgraded.
https://www.o2.co.uk/family-plan
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: Family discount

Thank you for replying.  I understand the rules they have set.  My point is that loyal customers should come first.  We should automatically be given this and not have to renew or wait to renew.  They’re treating new customers better than me. It makes me mad enough to leave.

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: Family discount

@Anonymous

Sadly there is no such thing as customer loyalty with O2,  in relation to matters like this.

No matter how long you have been with them, O2 promote a fair use for all policy....

*The Game Is On*

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