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Changing my card details

Anonymous
Not applicable

on ‎27-08-2017 03:46 - last edited on ‎29-08-2017 15:13 by

on ‎27-08-2017 03:46 - last edited on ‎29-08-2017 15:13 by

Customer service don't know how to change card details. I have chatted with them online and by phone. Nobody at O2 has a clue about how to change card details. It seems to be something O2 has not considered. I will just have to change provider when my balance reaches zero.

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Anonymous
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In response to MI5

on ‎27-08-2017 17:31

on ‎27-08-2017 17:31

thank you
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MercedesS
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on ‎29-08-2017 12:37

on ‎29-08-2017 12:37

Thanks @MI5 for letting us know!

@Anonymous, we have sent you a Private Message to request more info in order to help Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
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In response to MercedesS

on ‎29-08-2017 12:41

on ‎29-08-2017 12:41

it says I have no private messages
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Cleoriff
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on ‎29-08-2017 12:43

on ‎29-08-2017 12:43

@Anonymous wrote:
it says I have no private messages

Hi @Anonymous Then you need to read that and reply to @MercedesS. The reply box is at the bottom of the Private Message (when you have read it.)..:smileywink:

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎29-08-2017 12:48

on ‎29-08-2017 12:48

But they don't have one?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎29-08-2017 12:54

on ‎29-08-2017 12:54

@MI5 wrote:
But they don't have one?

Yes...I best go out and come back in again....joy

Veritas Numquam Perit

Girl in a jacket
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jonsie
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on ‎29-08-2017 14:55

on ‎29-08-2017 14:55

Maybe you could resend it @MercedesS

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MercedesS
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‎29-08-2017 15:06 - edited ‎29-08-2017 15:15

‎29-08-2017 15:06 - edited ‎29-08-2017 15:15

Done! The second one sent! Hope he can get this one smiling

@Anonymous, maybe the picture helps! 

Screen Shot 2017-08-29 at 15.07.13.png

Screen Shot 2017-08-29 at 15.14.16.png

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
Not applicable
In response to MercedesS

on ‎29-08-2017 16:54

on ‎29-08-2017 16:54

it doesn't help because I had seen it - it said there were no messages!
I've received the messages now and I have replied with the information required
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MI5
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on ‎29-08-2017 17:29

on ‎29-08-2017 17:29

Good luck.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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