on 30-08-2017 14:35
on 30-08-2017 14:35
Solved! Go to Solution.
on 01-09-2017 06:46
on 01-09-2017 06:46
on 30-08-2017 14:44
on 30-08-2017 14:44
@Anonymous Is it a new mobile number or are you keeping your previous number?
You may need to call customer service from a landline as the sim is not activated
on 30-08-2017 14:58
on 30-08-2017 14:58
on 30-08-2017 15:19
I'd call customer service as the sim needs to be activated as they don't send active sims out. All sims that are sent out are blank until activated
on 30-08-2017 15:22
on 30-08-2017 15:22
on 30-08-2017 15:38
on 30-08-2017 15:38
It should have been activated by CPW if you bought it there. Or was it done online?
on 30-08-2017 15:39
From the OP I assumed it's an online purchase
on 30-08-2017 18:01
on 30-08-2017 18:01
on 30-08-2017 18:27
Good luck @Anonymous hope you get sorted
on 30-08-2017 18:41
on 30-08-2017 18:41
Did you upgrade from your O2 PAYG account?
Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number