Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade on us!

I’m looking for some clarity on this “Up grade on us” statement. I went to “upgrade on O2” today and it wasn’t quite what it seemed. I give O2 my current phone which I’ve already paid £480 to pay off the remaining balance! I then have to pay £29.99 u...

Resolved! changing user name and password, new person in this role, previous person left company

I am new in this role and the person who had this role before was the primary person who logged in and accessed all the information. Can you please instruct me on how I can change the user and login details, as I do not know what they are

Resolved! VAT Invoice

How do you print a VAT Invoice?

Resolved! Upgrade for existing o2 customers

Hi. I was recently thinking about upgrade – especially to get new phone – as my current one is too old to use it. I am on O2 Sim Only Unlimited 12M 6GB which suits my needs very well. I checked o2 offer couple of times on My o2 site and realize o2 do...

Resolved! Direct Debit

To Whom It May Concern,I had to cancel my contract with your company as I moved abroad and therefore don´t need your sevice any more. I was on a Pay Monthly Contract, cancelled the contract at the end of July 2017, the last payment was made on 26/07/...

Resolved! How do I get my PAC Code from O2

Interesting problem I have. I canceled my contract and went to a PAYG deal. O2 said they would send another SIM which ought to arrive in 2 -3 business days. When it arrived, there was no SIM card. Never mind, thought I, I will just get a PAC and swit...

Resolved! checking useage

I have run over my minutes allocation this month and been charged almost double for the month. How can I check my useage so this doesn't happen too often. I have a Samsung S3 Mini. generally have data disabled so that is not a problem. My tarrif only...

Resolved! Pay as you go

At 5.25pm I bought a pay as you go sim from an O2 store giving them £30. I received an sms saying that my tarif is £30 but when I log into my O2 acount or try to call/send an sms it shows that I have no balance and that I need to top up

Resolved! Can I cap the amount I can spend on my pay monthly account?

Can anyone help. I want to cap the amount my child can spend on the pay monthly account I have for them. Is this possible and up so how do I do it? Fed up of having phone bills over £100 per month!

Resolved! Downgrading/Cancelling Contract

Okay, is it possible to do the following: Firstly, i am an o2 refresh customer currently paying £33 Airtime plan & £25 Device Plan, and i am a year into my contract now which gives me the option to either hand back my device or pay off the rest of my...

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