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O2 aboard

Anonymous
Not applicable

Why have I been charged £5 a day while in Japan when my data roaming was turned off and I only used wifi ??

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MI5
Level 94: Supreme
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Because calls and texts also trigger the daily travel charge.
https://www.o2.co.uk/shop/international/using-phone-abroad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
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Registered:
Because calls and texts also trigger the daily travel charge.
https://www.o2.co.uk/shop/international/using-phone-abroad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hi @Anonymous and welcome to our forum! Please do take a look at the info posted above by our member MI5 - does it explain the charge or do you have any additional questions? 

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