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Level 1: Joiner
Posts: 2
Registered: ‎04-11-2017
Accepted Solution

Web Top Up

Why is it that o2 are so incompetant in updating your account when you have topped up by the web?


They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account.


I topped up by the web yesterday (3rd Nov 2017) and to my disgust it has not been added to my account.

Does o2 think we are stupid or something that we will not notice?

This has happened to me twice before and secondly why can't I email o2.


If anyone has got an email address to contact o2 i would be most grateful, I am not a huge fan of telephones as they invade my/your privacy


Many thanks in advance if anyone can help me.


Posts: 89,205
Topics: 536
Solutions: 11,626
Registered: ‎04-04-2012

Re: Web Top Up

Try live chat http://www.o2.co.uk/contactus
There is no email anymore for customer service.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,719
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: Web Top Up

Are you sure you haven't been changed to a big bundle tariff where credit is taken straight away for allowances? 

Does it tell you what tariff and credit you have when you call 4444?

Community Manager
Posts: 6,253
Registered: ‎18-02-2016

Re: Web Top Up

Hey @peter64 How are you getting on with this issue? 

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