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peter64 · ‎04-11-2017

Why is it that o2 are so incompetant in updating your account when you have topped up by the web?

They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account.

I topped up by the web yesterday (3rd Nov 2017) and to my disgust it has not been added to my account.

Does o2 think we are stupid or something that we will not notice?

This has happened to me twice before and secondly why can't I email o2.

If anyone has got an email address to contact o2 i would be most grateful, I am not a huge fan of telephones as they invade my/your privacy

Many thanks in advance if anyone can help me.

Peter64

MI5 · ‎04-11-2017

Try live chat http://www.o2.co.uk/contactus
There is no email anymore for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-11-2017

Try live chat http://www.o2.co.uk/contactus
There is no email anymore for customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-11-2017

Are you sure you haven't been changed to a big bundle tariff where credit is taken straight away for allowances?

Does it tell you what tariff and credit you have when you call 4444?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎06-11-2017

Hey @peter64 How are you getting on with this issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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