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on 06-11-2017 10:06
So i've only just noticed this bolt on since I upgraded.
Prior to this I had the o2 travel as part of my iphone 7 plus deal but now I have this instead...
Does this mean I will be charged if I use Data/Texts/Phone in Europe such as ROI, Germany when I use data, call a fellow traveller in the country or text/call/email home?
I have a 30gb unlimited text and minutes package so I am a bit confused as I know the laws for the EU roaming but I have never seen the 'standard rates' in our EU zone thing.
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on 06-11-2017 10:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-11-2017 10:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-11-2017 10:43
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on 06-11-2017 10:43
My other problem I have is that I will be going to South Africa for 2 weeks next year and I can add the O2 Travel to my account but it says it cannot be used in conjunction with the bolt on I have so it would replace it.
Does anyone know whether I can readd the 'Standard Rates in Europe' bolt on when I come back or am I better off getting a completely different temp sim for SA?
Thanks.
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on 06-11-2017 10:52
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on 06-11-2017 10:52
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-11-2017 10:54
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on 06-11-2017 10:54
Thanks I thought a local sim would be cheaper so I'll start looking a few months before I travel.
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on 06-11-2017 11:39
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on 06-11-2017 11:39
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 06-11-2017 11:45
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on 06-11-2017 11:45
@gmarkj wrote:
Two points to note then - make sure your phone (if you are using your current phone) is unlocked to take a SIM from another provider, and that it will also work on the bands/frequencies that that provider uses.
@bexinthecity depending on eligibility, you can apply to unlock your phone here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
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on 06-11-2017 11:59
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on 06-11-2017 11:59
But how do I check the bands/frequencies?
I normally go to Europe on holiday and when I ventured further out mobile data wasn't really a thing so this is a bit new to me.
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on 06-11-2017 12:12
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on 06-11-2017 12:57
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on 06-11-2017 12:57
Just getting back to the bolt on, that is just telling you that you at some stage opted out of O2 Travel and that you are on standard rates when in the EU or a country that supports O2 Travel.

