Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International call charges - from the UK to EU

Hello, I would like to get an idea on why I have been charged for international calls now, in Aug/Sep, while in previous months I wasn't. I did had other international calls before, either while I was in the UK or in EU travelling. Cheers,Raycho

Resolved! Unlock device isn't working

I want to unlock my device to put another SIM card in. I'm going on my O2 app but the section is saying it's not working please try again lAter

Resolved! No Getting Some Text Messages

I am currently abroad and a text message was sent to me from my bank (Monzo) to my phone with a pin but I have not gotten it since yesterday but I received other messages. what's going on?

Resolved! Miscommunication & customer service.

Hello all, I wonder if you could advise. I ordered a new 24 month contract and new phone from o2 on the 11th of September. This was due to be delivered on the 13th of September. The delivery never arrived and subsequently UK mail (delivery agent for ...

Resolved! Paying off the device plan.

So, in february this year i took out an OP 3T on a refresh contract...Now i want to get a Samsung s8 plus, but not through O2. All i'm asking is, can I pay off the device plan about £250 left and then cancel the airtime without any other payments to ...

Resolved! Help: how to keep my old EE when moving to O2

I want to know how i keep my old EE number to 02.

Resolved! Direct Debit

Hi, I was wondering if there was any other way to chenge my Direct Debit details without calling up? Thanks in advance.

topped up £15 didnt get £2 free credit

i normally top up £10 but it said if i topped up £15 (upgrading to a bigger bundle) id get £2 free credit but it hasnt gone onto my account, and it is nearly a week since i topped up.

Resolved! keeping old o2 number when porting other network number across

Hi, I have requested to port another networks number to my current o2 account. I really need to keep my current o2 number on payg. is there anyway i can reactivate my old 02 number or do i just lose the number forever? Thanks

Resolved! Multiple messages

Anyone else experienced this? I sent a text to my sister's Dutch mobile with a picture- she came back for next 4 or 5 days saying the same message kept coming through for days- now bill shows multiple charges. Chatted to O2 on line to someone called ...

O2

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