Changing my card details

[Anonymous]

Customer service don't know how to change card details. I have chatted with them online and by phone. Nobody at O2 has a clue about how to change card details. It seems to be something O2 has not considered. I will just have to change provider when my balance reaches zero.

[Anonymous]

thank you

[MercedesS]

Thanks @MI5 for letting us know!

@Anonymous, we have sent you a Private Message to request more info in order to help 

[Anonymous]

it says I have no private messages

[Cleoriff]

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@Anonymous wrote:
it says I have no private messages

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Hi @Anonymous Then you need to read that and reply to @MercedesS. The reply box is at the bottom of the Private Message (when you have read it.)..:smileywink:

[MI5]

But they don't have one?

[Cleoriff]

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@MI5 wrote:
But they don't have one?

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Yes...I best go out and come back in again....

[jonsie]

Maybe you could resend it @MercedesS

[MercedesS]

Done! The second one sent! Hope he can get this one 

@Anonymous, maybe the picture helps! 

[Anonymous]

it doesn't help because I had seen it - it said there were no messages!
I've received the messages now and I have replied with the information required

[MI5]

Good luck.....