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Cant get Internet on my phone

DazzerH
Level 1: Joiner
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I cant use my Internet on my mobile phone in the USA.

I have had to use the hotel WiFi.

My phone tells me I need to set it to Roaming, yet it still wont work.

I have 15.5G mobile data left out of 20G that I am paying for...its a complete waste of money.

Why does my phone not work?

Its a Huawei P8

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MI5
Level 94: Supreme
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@DazzerH Some things to try.

1 - Turn phone off and on a couple of times.

2 - Check data roaming is enabled in settings.

3 - Try manually selecting a different network (Try both T-Mobile and AT&T).

4 - Finally, you may have a roaming bar or incorrect data setting on your account which will need you to speak to customer services to check http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@DazzerH Some things to try.

1 - Turn phone off and on a couple of times.

2 - Check data roaming is enabled in settings.

3 - Try manually selecting a different network (Try both T-Mobile and AT&T).

4 - Finally, you may have a roaming bar or incorrect data setting on your account which will need you to speak to customer services to check http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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DazzerH
Level 1: Joiner
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Thx MI5 Ill give your options a try

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EmilieT
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@DazzerH It'd be great if you could let us know if either of the suggestions @MI5 shared sorted thing out, or if you need more help with your device slight_smile

 

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