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Level 1: Joiner
Posts: 2
Registered: ‎14-05-2019
Accepted Solution

Cant get Internet on my phone

I cant use my Internet on my mobile phone in the USA.

I have had to use the hotel WiFi.

My phone tells me I need to set it to Roaming, yet it still wont work.

I have 15.5G mobile data left out of 20G that I am paying for...its a complete waste of money.

Why does my phone not work?

Its a Huawei P8

Posts: 114,375
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Cant get Internet on my phone

@DazzerH Some things to try.

1 - Turn phone off and on a couple of times.

2 - Check data roaming is enabled in settings.

3 - Try manually selecting a different network (Try both T-Mobile and AT&T).

4 - Finally, you may have a roaming bar or incorrect data setting on your account which will need you to speak to customer services to check http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎14-05-2019

Re: Cant get Internet on my phone

Thx MI5 Ill give your options a try

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Cant get Internet on my phone

@DazzerH It'd be great if you could let us know if either of the suggestions @MI5 shared sorted thing out, or if you need more help with your device Smiley Happy

 

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