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How do I cancel my existing direct debt and keep my current mobile number

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GWHarvey
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on ‎13-05-2019 20:20 - last edited on ‎13-05-2019 22:39 by Moderator

on ‎13-05-2019 20:20 - last edited on ‎13-05-2019 22:39 by Moderator

I am waiting the delivery of a new phone bought from Mobiles.co.uk and have signed up to a new contract with O2. 

How do I cancel existing direct debt and keep my current mobile number 

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MI5
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on ‎13-05-2019 20:30 - last edited on ‎14-05-2019 08:27 by Moderator

on ‎13-05-2019 20:30 - last edited on ‎14-05-2019 08:27 by Moderator

@GWHarvey just call customer service and they will migrate your number and transfer your direct debit for you http://www.o2.co.uk/contactus 

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-05-2019 20:30 - last edited on ‎14-05-2019 08:27 by Moderator

on ‎13-05-2019 20:30 - last edited on ‎14-05-2019 08:27 by Moderator

@GWHarvey just call customer service and they will migrate your number and transfer your direct debit for you http://www.o2.co.uk/contactus 

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎14-05-2019 10:39

on ‎14-05-2019 10:39

Hey @GWHarvey, if you need any further help with this process at all please give us a shout slight_smile Which exciting device did you get?

 

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