Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay monthly no reference

Hi. I need some help. I placed a pay monthly order on the 28th of december. I payd almost 500£ for the phone but i recieved no confirmation or reference number. Support team said no order seems to have been placed and are a bit confused. Will i ever ...

Sorry a phone mast in this area isn't working

Hi everyone..2-3 times per week I get this message from O2...O2 Network Update: Xxxxx Rd, Hull HU9 XXX, UKSorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Our Network modernisation programme to im...

Delayed Delivery

On Christmas Day I decided to upgrade early. I chose the IPhone XR and selected 28/12 for standard delivery. I was then given information about how to track my order. Today I spend most of the day on the DPD app to see where my phone was. The updates...

Dropbox plus ‘free trial’

Hi, i have recently had an email saying my dropbox plus trial is going to end and if i dont cancel i will be charged through my o2 bill, theres no subscriptions on my play store to cancel it, ive been in touch with dropbox they say i need to contact ...

Resolved! HELP (and Advice) (Please, Thank You Very Much...)

Hello o2 Community! Hope you all had a good Christmas and are all looking forward to the New Year... I've been trying to find help and answers for like an hour but have had no luck, so I am hoping some kind person here could help me? I have this new ...

Resolved! Can I port a number mid contract from another account?

Hi thrre Happy Christmas to all. My Samsung S6 Edge battery died after 3 years so I have taken out a new O2 contract on a Samsung Note 9. My existing contract has 2 months to go. Can I run the contracts side by side and port my exist number across we...

Resolved! Sim only contract

What is the notice period for a sim only contract ?

Resolved! Premium and information services

It's appeared on my bill extra charge for premium and information services and I have no idea what it could be?

Resolved! How have DemonGames got my number and charged me?!

Ok, so on friday evening i got a text from a company called DemonGames saying:"FreeMsg: Welcome! Start Playing Now @ demongames dot net for just £3/week. Ur first 24hrs are FREE! To cancel text stop demon to 65101. Help? 03333130232"Now i just assume...

querying my bill

Hello I would like to query/ complain about a charge on my bill.I have been charged for a telephone call to my own number while living overseas (how can I call myself???) and also for 2 days of data roaming when I have intentionally switched off Mobi...

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