Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mycontentat Nexgen

Just had a text thanking me for suscribing to a service which will apparently cxost me £4.50 per week - I am assuming it is SPAM and not replying STOP to the number given - Is this correct?

Resolved! Two accounts - how to cancel 1

I have 2 accounts with 2 separate phone numbers and never use 1 of them. How do I close the inactive one? I can only find an option to completely close my o2 account and I don't want to do that.

TSB meaning

Hi, after i made a pay monthly contract i received some text messages from TSB A/ C6020. I don t know what is that, can someone tell ME? Thanks

Resolved! Data dropping out

At work I have a really good, full 4 bars, 4G signal however the data speed is really poor. Mostly the data speeds are very low, less than 1Mbps, Sometimes I can’t access email and internet and things time out. My colleague who sits behind me has exa...

Messaging not working while roaming abroad

Currently in the USA (California) with work, dusing the day at some point my phone will stop connecting to WhatsApp, Facebook Messenger and iMessage although Safari, Mail and pretty much all other apps work perfectly. Then at 1600 (0000 UK time) ever...

No Netflix

I was going to leave 02 after five years but decided to stay with them because of six months of free Netflix which I can’t get.

NETFLIX claiming

Hi, I’ve been trying to claim Netflix promotion but it says my number isn't eligible for a free Netflix offer. It’s probably because that I moved my old number to o2? Can anyone please help me with this? Many thanks!

Resolved! No active network

New o2 customer bought phone and sim that arrived today. The phone does not pick up the o2 network and I can not send texts or calls. I have been passed from pillar to post. No one can help me or give me my new phone no. I can not access my email as ...

Which ombudsman do O2 belong to

I need to make a complaint about O2 as they are billing me for a phone they sold to my child after endlessly hassling him at school. The handset was returned the day after it arrived, well within the 14 day cooling off period but they are now insisti...

Resolved! 4G Dongle Youtube / Netflix playback

Ok, so I'm experiencing a strange issue with my 4G dongle on my Windows 10 desktop. Speedtest.net reports a download rate of 30Mbps. If I watch a youtube video, 'auto' quality setting will default to 480p. If I manually up it to 720p, it constantly b...

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