Solved: Cannot send a mms pic

Patsy4 · ‎22-05-2018

Cannot send a mms pic or receive one

MI5 · ‎22-05-2018

Firstly you need wifi off and mobile data on and you need a good 3g signal.

If still not working, text the word "active" to 2020 then save the settings you get sent back and reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎22-05-2018

Hi @Patsy4

Firstly you need wifi off and mobile data on and you need a good 3g signal.

If still not working, text the word "active" to 2020 then save the settings you get sent back and reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-05-2018

@Patsy4 Before you start sending and receiving MMS, take a look at this. https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

There are much less expensive, (as in free) methods of sending picture messages which are also mentioned in the guide, and which you should explore.

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EmilieT · ‎23-05-2018

Hi @Patsy4 How are you getting on with this? Did the advice above help you get pictures messaging working?

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Patsy4 · ‎30-05-2018

All sorted - went on O2 website and had a long live chat . Followed instructions and now working. thank you

Patsy4 · ‎30-05-2018

Went on O2 website and had a long live chat. Given instrucitons to follow and now all sorted. Had to make 25 alteration sot my phone - too complicated to tell you!!!. thank you

MI5 · ‎30-05-2018

@Patsy4 wrote:
Had to make 25 alteration sot my phone - too complicated to tell you!!!.

Someone made a meal out of that !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-05-2018

I presume it was changing the APN settings...which I know from experience, is a long lengthy process

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jonsie · ‎30-05-2018

Possibly involved a lot of rebooting too buy happy outcome nevertheless

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Cleoriff · ‎30-05-2018

@jonsie wrote:
Possibly involved a lot of rebooting too buy happy outcome nevertheless

Not forgetting to 'save changes'

Still, if people want to send or receive MMS (which is their choice entirely) then they probably will have to change the APN settings. (As I did only 4 days ago on my Note 😎

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Cannot send a mms pic

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