Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming in Europe

Hi. I am over in Belgium/Holland quite frequently and today my account has suddenly "You've now hit your 50MB/£48 roaming data limit". I've only just upgraded my contract and was wondering if anyone else has had a similar issue. I called CS and they ...

Resolved! cANCELLING ITEMISED BILLING

How do I cancel itemised billing? I'm paperless, but I don't need to be seeing all the numbers ive contacted over the month. it's not a requirement i need. Can I request for it to be removed from my My O2?? Thanks

Why are network providers so difficult

Around September 2016 I bought a samsung s7 edge from carphone warehouse. £49 a month, unlimited everything. Every month my bill is around £52. Vodaphone is charging me for sending multiple texts in a single text message, charging me for a Multimedia...

Resolved! Viewing most recent calls

Broken phone and need to find a number I called yesterday. My O2 Bill was issued on 18th Oct and number I'm looking for was called after the bill was raised.

Resolved! Sim card

My SIM has no service because it is damaged how can get connected again? I bought a PAYG si m but cannot reach customer service

Resolved! Collection

Hi i ordered mobile thismorning and im wondering if i can collect it now before the store closes? Many thanks.

Resolved! Last device plan payment

Hi,I have one more device plan payment due on the 28th, if I choose to pay that now and proceed to upgrade will the direct debit for the device plan for my current phone stop or must I contact o2?Thanks

Resolved! Sp code

I got a new pay monthly sim today but when i put it in my phone it asked for a sp code but when i put in the 13 digit number on the sim into my phone it says error what do i do?

Resolved! UNLOCKING MY PHONE

I currently have a new phone and sim on 02 refresh. I am using the sim with my old phone and my son is using the new phone- I need to unlock the new phone and 02 have said I need to put the sim in the phone as you need to associate the phone with the...

Resolved! Refund

Hi so it’s coming up to my third phone bill payment and I just would like to know, I’ve paid a £575 deposit for this contract which I was told would be refunded after 3 months. Do I have to call up and tell them that I want the money sent to my bank?...

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