Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Same day delivery, contract upgrade

This morning at around 5:30am I started the upgrade process, I paid off the remainder of my device plan, plus the upfront fee for the new device, and finally the £9.99 for same day delivery.My order has been stuck "in progress" since then, I've been ...

Resolved! Charges for using phone/data abroad

On a trip outside the EuroZone (Ukraine) recently I needed to use my phone. I'd previously added the O2 Travel bolt on a couple of years ago, when I ended up with a large bill after using my phone in the States. I assumed the £4.99 per day charge wou...

Resolved! Porting my number from O2 to O2?

Hi there, I am currently on a sim-only deal with O2. The shop told me I could upgrade at any time, but failed to tell me that If I wanted to change networks and port my number, I would get charged £149.99 early cancellation fee (this was confirmed by...

Resolved! Cannot send a mms pic

Cannot send a mms pic or receive one

Resolved! O2 sim only to refresh

HELP!!!! So I don’t know what to believe. I spoke to someone on o2 about my SIM ONLY upgrade to refresh due on 3rd jun 2018, a few have told me I can upgrade early and I’ll be credit checked, however I spoke to another one who said it’s not possible ...

Resolved! Sim Only

I do not want a new phone after my contract ends. I am not on refresh. I want to go sim only.When do i tell o2 i am not upgrading and that i do not wish to continue when my current contract ends? I want to go sim only when my contract is up?

Resolved! Does a sim swap cancel the old contract

Basically I rang up o2 to cancel a contact as I've taken out a new one. I was told that I could do a sim swap to keep my old number. Will I still need to ring up and cancel the old contract? When the number has transferred?

Resolved! Thinking of going Sim Only. Will O2 Mob insurance be available?

Hey people! I've paid off my device plan today, for no particular reason than to reduce monthly outgoings and perhaps consider some new devices coming out in the Autumn that you cannot get through the O2 store.. (pixel3 maybe!) Anyway.. my contract e...

Resolved! Use another sim card in my phone while abroad

I have a replacement iPhonbe from Apple following their being unable to repair my old phone.I am with O2.I wish to use this replacement phone in Kenya next week.I have a Safaricom sim card in it. How can I transfer to Safaricom...??? John

Resolved! Proof of purchase

I've just upgraded my phone to a Sony Xperia XZ2. Part of the deal is a free set of headphones but I need to provide a proof of purchase plus IMEI. I have the IMEI but have no clue where to get a proof of purchase.

O2

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