cancel
Showing results for 
Search instead for 
Did you mean: 

Contract signing page is not there

Frustratednow
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi ordered a new phone today. When I get an email with a link to sign the contract the link is broken Customer services just send another email, 3 so far, the link is broken in each with Error 500. Any ideas?

Message 1 of 5
210 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 152271 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

@Frustratednow 

Try a different browser or use incognito mode.

Check there's no full stop or other character that could be confusing things at the end of the URL.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
203 Views

jonsie
Level 94: Supreme
  • 96042 Posts
  • 612 Topics
  • 7174 Solutions
Registered:

Use mobile data and switch off wifi

I always find links work better on the mobile phone

Message 3 of 5
193 Views

Frustratednow
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you. Neither worked. Will phone again.

Message 4 of 5
191 Views

Frustratednow
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. The same problem

Message 5 of 5
190 Views