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Cannot contact O2

Kew
Level 1: Joiner
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I have been travelling overseas and not used my O2 sim for a number of weeks. Now you seem to have deleted my entire account. I have misplaced my SIM and can’t contact anyone to sort that out. Apparently I can only contact you via ‘my o2’ 

Message 1 of 6
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Bambino
Level 78: King of Kings
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@Kew You need to report the sim as lost: Lost or Stolen O2 Device

Instructions on how to download Skype and numbers to call can be found here: Guide: Coronavirus Community Help and Support 

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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Message 2 of 6
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Kew
Level 1: Joiner
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Tried this already. It’s ridiculous I’ve been locked out 

Message 3 of 6
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MI5
Level 94: Supreme
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@Kew 

I'll ask @O2Emma to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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O2Emma
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Hi @MI5  I will pick this up thanks.

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Message 5 of 6
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O2Emma
O2 Support
O2 Support
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Hi @Kew I will send you a private message to look into this for you.

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Message 6 of 6
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