Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 have wrongly decimated my credit rating

Last year I got an email saying i could get out of my contract "you have theright to end your tariff without having to payan Early Termination Charge." this was done then 02 then took the early termination charges from my account. After months of fig...

Resolved! Sonya

I need to pay my bills but have had my calls stopped and I can't seem to be able access my02 account for my phone [personal details removed] I also pay for my sons bill

Resolved! Phone not delivered

Ordered a new phone as mine sadly broke, was advised following day, ordered the phone and was told its now going to be Monday. Monday arrives and no phone!! Spoke to o2 and was advised that they have no update unknown when the phone will be delivered...

Resolved! Credit Declined

I ported 2 sims overfrom Virgin mobile but trying to port another 2 i keep gettinga credit declined. My Experian report shows all is fine and no issues. I contacted Credit Referal team and they told me to wait till 24th March and try again. I tried o...

Resolved! Started a £10 a month contract in March... and bill has gone up immediately!

Surely this can't be right? I understand that prices rise in April but having signed up to a contract less than a month ago and have it increase immediately is ridiculous! From my first bill I can see that I haven't even had 1 month charged at £10, i...

Resolved! Sim only

I want to change to a sim only. I’ve been paying over the odds for a long time and now I need to sort my current bill out to the correct monthly amount

Resolved! Why has my monthly bill gone up

Hi, I recently purchased this phone iPhone 13 pro max on February 2nd. When I was in store discussing costs I was told my monthly bill was around £55 as a 20% discount was added he told me the first month will be around £60 however it is still £60 an...

Resolved! Monthly sun only 15gb data and iwatch how

Hello I have given my daughter an unlocked iPhone and iwatch. I want to get a monthly plan for her 15gb data and enable her cellular iwatch. hoe to do it and what is the cost? Can’t find any plans that mention iwatch and nothing in the myo2 area abao...

Resolved! My bill outrageous

I just checked my monthly bill for my iPhone 12 and the Apple Watch series 7 and the total cost is close to £100 . I want to know why that is? I cannot afford that every month for a phone and watch that was supposed to be £23 a month I don’t get it. ...

Resolved! Charged for Bolton twice

Hi, I’ve been changed for Disney plus twice on my account for this months bill my airtime is usual £24 and it has gone up to £40. Disney plus is only £7.99 a month, so if I was to use it out side of my o2 contract I would only be paying £32.99 there ...

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