Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254991 Views
  • 2 replies
  • 2 kudos

Resolved! Phone

I pay my bill and I can call but nobody can call to me. I can’t send messages and I don’t have internet still can you fix this please. xxxxxxxxxxxxxx ARTUR [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

ABGORZKO by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel o2 sim only within 14 days

i have recently moved to o2 on sim only plan and signal is appalling. I am within 14 days but when i tried to cancel online, i am told i have to pay the whole contract off?

Ahsan1199 by Level 1: Joiner
  • 1177 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi

Hi , I was wounding about what I can get to get more access to WiFi when I'm out. I was Away this weekend and can not connect to any near by WiFi at all. So it means I couldn't do anything on my phone. So my question is , is there anything I can do o...

Lisa80 by Level 1: Joiner
  • 562 Views
  • 2 replies
  • 0 kudos

Resolved! RPI Increase cut-off date

If I signed up to a new contract on Saturday will I face the RPI increase this year?

Deag by Level 9: Fired up
  • 940 Views
  • 2 replies
  • 0 kudos

Resolved! Disgusting Customer service

17 years an o2 customer asked them for upgrade they said you need to pay £355.00 of you’re currant device so I asked could they wavie that as a good will gesture for a customer of 17 years they said no but I was told by another advisor that they do w...

simon23 by Level 1: Joiner
  • 1409 Views
  • 7 replies
  • 0 kudos

Resolved! Bills

 hi guys I need really help one year I pay this number but I never use because I have old number I to be few times shop and explain noone can't help to stop pay this bills

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Resolved! Disney + add on

I am thinking of adding Disney + the offer for is £2 off your bill does this start when you add this and you have to have the extra for 6 months?

Resolved! New O2 Customer No Order Updates

Hi I’m wondering if anyone could help me, I am a new O2 customer and bought the iPhone 13 pro on the 31st January and still haven’t had any updates whether I passed credit checks or not/when my order will be shipped.O2 have signed the agreement on th...

Resolved! Cancellation

Hi,I cancelled my pay monthly sim during by 14 day cooling off period a week or so ago. I was told that this has been accepted and a an email has been sent to their manager for it to be signed off. I did not receive any confirmation on this conversat...

Resolved! O2 insure

Is it possible to cancel my o2 insurance in the shop or does it have to be done over the phone?