Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel a phone

Would like some1 to contact me

Resolved! Paying my bill

Hello cutting this short but I’m very broke due to Christmas and finishing it hard to pay my bill till the end of the month. And because I have been cut off it’s hard to call someone and get help with it? Or just let them know I can’t pay it and need...

Resolved! Billed for a phone i dont have

I received a letter about my new tariff agreement a few days ago, however i cancelled this weeks ago the order was sent back to o2 and i was told no payments would be taken. More recently i’ve received 2 letters telling me i owe and am in breach of l...

Data issue

Hi why can’t I access my home automation through o2 network will not connect to HomeKit, SmartThings and LIFX, no problems accessing via Wi-Fi when home, but when out of the house can’t access any of the above via my o2 data, changed sims from virgin...

o2 have negatively affected my credit file!!

I upgraded my phone via mobiles direct on 30/11/21 to a Samsung Galaxy S21 PLUS on an o2 tariff as I was already with O2 it made sense to stay with them and keep my exiting number, once I received the phone I quickly realised the phone was not compat...

Resolved! How can I manage contact numbers in my family plan?

Hi. I use to have a bolt on called something along the lines of family bolt on where I was able to add up to a certain amount of o2 numbers and receive discount towards my bills for each additional number added. I can no longer find this. o2 chat adv...

Resolved! O2 say you have no virtual account

o2 say I have no virtual account they can see and access it the upgrade team can not put offers on what dus this mean

Resolved! Need to change date for payment

Hi I need to change the date of my bill payment from the 18th to the 28 th please help

Resolved! Paying off my Apple Watch

Hi I would like to pay off the device plan of the Apple Watch to cut down on the monthly payments how can I do that as it’s not letting me do it on the app?

Resolved! PAC Code

Hi, I applied for an O2 sim. Moving over from EE. When signing up I was asked if I had a PAC code. I provided the code I had been given by EE. I have now received my O2 sim and have it in my phone. Do I need to do anything else regarding the PAC code...

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