Re: Cannot contact O2

Kew · ‎28-03-2022

I have been travelling overseas and not used my O2 sim for a number of weeks. Now you seem to have deleted my entire account. I have misplaced my SIM and can’t contact anyone to sort that out. Apparently I can only contact you via ‘my o2’

Bambino · ‎28-03-2022

@Kew You need to report the sim as lost: Lost or Stolen O2 Device

Instructions on how to download Skype and numbers to call can be found here: Guide: Coronavirus Community Help and Support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2

Kew · ‎28-03-2022

Tried this already. It’s ridiculous I’ve been locked out

MI5 · ‎28-03-2022

@Kew

I'll ask @O2Emma to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎28-03-2022

Hi @MI5 I will pick this up thanks.

O2Emma · ‎28-03-2022

Hi @Kew I will send you a private message to look into this for you.

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