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Anonymous
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Call allowance rip off

So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good way for them to make money. Disgusting.

Anonymous
Posts: 0

Re: Call allowance rip off

@Anonymous It's up to you to keep an eye on your bill. You can check your bill in your myo2 

 

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Posts: 115,761
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Registered: ‎04-04-2012

Re: Call allowance rip off

As a long standing customer you should be aware of MyO2 in which you can keep a track of your allowances like everyone else http://www.o2.co.uk/myo2
If you think you might be making more calls in future consider changing tariffs as it is cheaper in the long run.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎06-11-2014

Re: Call allowance rip off

I know just how you feel, my energy company does the same thing. Let's me use as much gas as I want, then has the cheek to demand payment
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Registered: ‎04-01-2009

Re: Call allowance rip off

As customers and adults we have to take responsibility for many things in life. It's easy to blame others but there are different ways to keep a check on our usage. 

£100 is a lot of calls over your allowance, surely you would have some idea that you had used some 200+ extra minutes?