on 13-05-2017 17:01
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on 13-05-2017 17:01
So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good way for them to make money. Disgusting.
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on 13-05-2017 17:17
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on 13-05-2017 17:17
@Anonymous It's up to you to keep an eye on your bill. You can check your bill in your myo2
https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F
on 13-05-2017 17:17
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on 13-05-2017 17:17
@Anonymous It's up to you to keep an eye on your bill. You can check your bill in your myo2
https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F
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on 13-05-2017 18:10
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on 13-05-2017 18:10
If you think you might be making more calls in future consider changing tariffs as it is cheaper in the long run.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-05-2017 01:33
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on 14-05-2017 01:33
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on 14-05-2017 10:03
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on 14-05-2017 10:03
As customers and adults we have to take responsibility for many things in life. It's easy to blame others but there are different ways to keep a check on our usage.
£100 is a lot of calls over your allowance, surely you would have some idea that you had used some 200+ extra minutes?