Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do I update my bank details

I have got my O2 app. I have been given a new card by my bank as old one exired so my pay monthy details and pay and go contract details are out of date, how do I udate them.

Contract end date

Confusion over contract end/ upgrade date not helped by no details displayed on website. Rang customer services who said that it was due to contract being made at carphone warehouse. Confusion would have been avoided if o2 were more transparent and t...

Resolved! O2 refresh

3 weeks ago I was in a O2 store and asked the floor sales man while browsing phones if O2 refresh would automaticly start or did i Need to set it up, I was told if my contract had ended O2 refresh would start, but I have just been charged my full bil...

Recurring bolt on

Apologies if this has already been asked. After a recent upgrade, I have now lost my previous existing recurring monthly 5gb UK data bolt on for £5. The tariff I was previously on, was changed during the upgrade. Do o2 still offer this, or has it van...

Resolved! Switching contracts through another website

Hi! Just a question..I'm currently in a contract with my iPhone 5c and I'm looking to upgrade to an iPhone 6 however my contract ends in feb 2016 but I have O2 refresh. I have found an upgrade contract with O2 on the website mobiles.co.uk for an iPho...

Access charge

I've had a txt from O2 system nag 08 numbers will be charged an access fee of 25 p when it comes in soon that 08 numbers are free. Does this mean dialling a freefone 0800 number will incur a 25 p charge? Tried the live chat & no use at all!

O2 phone coverage greatly reduced in PE9 area. Why

I have checked with other O2 users and all agree that the phone service is reduced and sometimes non existent for the last week or so. Any ideas why?

Resolved! O2 txt messages.

Hi, I am on the 'big talker' plan with 3000 O2 txt messages, are these txt messages to O2 numbers only as whenever i txt someone it takes it off my balance and not my bundle. Cheers, Pete.

Resolved! lost service

when will the mast at winterhill be fixed? and resume normal service? so i have a signal that is reliable. only live 4 miles from mast.

Resolved! Connectivity issues

What is going on with connectivity in the Darlington area ??............. How long are O2 going to be up the mast ??

O2

Forum Posts