Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bought new phone and need a smaller sim

I have bought a Samsung A3 and the sim I have is too big, how do I get a new one? I live on the Isle of Skye and there are no phone shops here!

Resolved! phone out of contract refund?

hi my contract has appoximateley ended 2 years ago and ive been paying the full price since, will I be entitled to compensation/ refund for the amount ive been paying over for e.g i was paying about £37 pound during contract obviously a lot of this i...

Resolved! O2 refresh - pay phone off, keep airtime part going

Hi, I think I'm right in thinking this, but just wanted to double check as the FAQ's don't make it abundantly clear. Can I pay off my phone plan at any time but still keep the airtime plan going? E.g. if I paid off the phone plan for my iPhone 5s tod...

Resolved! network coverage

there seems to be some hassle o2 network cover wise in the north west of northern ireland, any reason why???

Resolved! Pay and Go Tariff Abroad

Hi,I have a Pay and Go O2 sim with a £10 monthly tariff. For the next 2 months I am in the USA travelling. I am taking my phone with me but can't see any point in having the monthy tariff come off and not being able to use the texts/calls/data becaus...

Resolved! pay monthly upgrade

upgraded for 12 month new sim received. can i continue to use my origanal sim and number ?

o2 Signal Issues

Hi,I am very unsatisfied o2 customer and since last 10 days in my area (cb6) mast is not working so a signal at all at home. I have to go 10 miles away to make a call. I reported this issue last week with o2 customer service and they always makes fal...

Resolved! charging for data

why O2 charges for data even when you dont need it? i have wifi and my phone get updates through it.

Resolved! Discrepancy between reported data usage on my phone and O2 account

I have tried unsuccessfully to get the breakdown of my current monthly data usage as O2 has notified me that I have used up all 500MB of my monthly data allowance but my phone tells me I've only used up 396MB. I know therer can be a discrepency but 1...

Resolved! Upgrade

How do I find out when I am due an upgrade

O2

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