Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Abroad and phone won't recieve texts

I am currently in China and whilst I received my "welcome to china" roaming text and my phone appears to be sending text messages it will not receive any text messages (have had some test ones sent). Any ideas why this is?Have a dual sim card phone s...

Resolved! No mobile data

I have recently changed from a pay any go account to pay monthly and when I recieved my new sim card and installed it when I go to use data a message appears saying no Internet connection you are not subscribed to a mobile data network. Data was incl...

Resolved! Cancellation

Hi All I am leaving O2 and have been advised by O2 Agents by phone that I can cancel my contract by phone, without any penalty. My last contract payment is 25 April and the contract ends on 25th May. O2 have issued a PAC code (yesterday) which I can ...

Resolved! Pay and Go

Why can;t my daughter get her bundle on Pay and Go straight away?

Same Deal In the Shop As On The Phone

I was just given a deal over the phone and said I would call back...I decided to go ahead and then couldn't get through. Does anyone know if I could get the same deal in an O2 shop if I went tomorrow at least then I could get the phone then and there...

Difficulty in changing to a SIM only tariff...

Hi EveryoneApologies for the length of this post....and I hope it makes sense...I've been an o2 customer for many years (in fact when it was btcellnet!)...anyway. I got an iphone 5 on a 24 month contract which finished around September/October 2014. ...

Lost mobile number

Hi all Given the wealth of knowledge and experience on the forum I could do with some advice. My father is currently in contract with provider X for their mobile number (I won't name them, but it's not O2), however due to recent changes an opportunit...

Won't allow me to set up Auto Top-up - Cust Services referred to Tech Support but never called back

I suspended Auto Top-up a couple of months ago because my data plan was out of control and I wanted to work out why. I resolved that and tried to re-enable Auto Top-up, but I get a web page entitled Customer Suspended with a message Sorry you can't a...

Resolved! Payg to paym simo

Hi how do I add my sons pg number to a new order for a simo .

Resolved! Completed contract and using phone abroad

I have recently completed my contract with O2 and am now using my iphone abroad on wifi only. What charges may i incur and would I be better off buying a local SIM?

O2

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