Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 369494 Views
  • 2 replies
  • 2 kudos

Resolved! New home address not recognised

HelloI have recently just moved to a new house on a new estate.I currently have two contracts with o2 that I have had for several years.I have applied to get another contract in my new address but got declined. Further investigation with o2 and they ...

Anonymous by Not applicable
  • 3842 Views
  • 7 replies
  • 0 kudos

Resolved! PAYG credit

Previously when i topped up say £10/£15 i had a month free O2/02 calls etc and at the end of 30 days i has the balance of the top up avail to Use eg £7 (the £3 was used during the 30 days to non 02 numbers ) now once the 30 day deadline that balance ...

Anonymous by Not applicable
  • 2895 Views
  • 13 replies
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Resolved! adding data allowance to business package

quick question is there a way of adding extra data to my wifes iphone 6 package . best if this can be done online if pos. at the moment her package is a small biz 2g.

Anonymous by Not applicable
  • 1769 Views
  • 3 replies
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Resolved! Billed for non disconnected call

My wife and I are both on o2 and she called me in ASDA (she works there and I was in the store to pick her up)My phone log shows the call lasted 1 minute and 9 seconds. O2 decided is lasted 2 hours and 9 minutes and billed me for £26.00 ! Spoke to th...

Anonymous by Not applicable
  • 1718 Views
  • 3 replies
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Resolved! 02 Refund time!

So I returned a moto 360 to my local 02 store which I bought online and then collected from store. They said 14 days for a refund and I waited 14 days. I returned it on the 28th and I rang them today and the lady I spoke to said she would have to fil...

Anonymous by Not applicable
  • 1809 Views
  • 2 replies
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Resolved! complaint

I would like to make a complaint but cant find the email address

Anonymous by Not applicable
  • 4742 Views
  • 17 replies
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Resolved! Shared Data.

So apparently now you can Share your Data betweeen your devices if you have the correct tariff?But they have done away with the 20Gb Data for new contracts ending today, so will be interesting what price the add ons for extra data will cost?Will this...

Anonymous by Not applicable
  • 7201 Views
  • 47 replies
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Resolved! Texting Balance notification - Again!

Yes, this old Chesnut again but over and since the weekend I no longer seem to be getting that notification after I send a text message/s . I rather like having these to be honest and did have a 'Live Chat' where the bloke asked me my phone number an...

HHGTTG by Level 3: Thinker
  • 3005 Views
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Resolved! Deposit refund

Hi, yesterday i noticed my deposit had been paid back to my O2 account so i called them to ask for it to be paid back to my card. I was told it will take upto 5 days, which is fine. My question is that this morning the amount is still showing on my O...

Anonymous by Not applicable
  • 2246 Views
  • 4 replies
  • 0 kudos