Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment declined message?

hello, i've just joined today and its my first post, please be gentle lol i have contacted O2 via the live chat service for the past 2 days with a query i have. basically what's happening is when i try to make in-app purchases i keep getting "payment...

Phone died but still managed to rack up a huge bill

I was overseas at the weekend in the Netherlands and on Friday night I put my iPhone 6 on charge but when I woke the phone was red hot and had a blank screen. No matter what I did I could not turn the phone on or get it to do anything, the only respo...

Resolved! No data connection!

Evening folks, So the last three days, my data at home (BN1) has been non existent! I've looked on the checker, everything's supposedly fine. I've had Internet settings resent, and installed them. Checked manually the settings, rebooted, nothing... L...

O2 refresh

I have just paid the amount outstanding for my handset on o2 refresh because I was planning on a new phone... Can I now cancel my o2 contract altogether now I have paid my phone off? I have seen cheaper elsewhere so after being with o2 since before t...

Security Deposit Refund for Returned Handset

On the 12th May I ordered a Samsung Galaxy S6. I had to pay a £49.99 upfromt payment and in addition 02 wanted a £350.00 security deposit, which I paid. I then decided that I did not want the handset or contract so on the 18th May I returned the devi...

Expensive payments for rubbish service!

I changed to O2 as I was led to believe that I would get better reception with this Company. I was locked into a 2 year contract (thankfully finishing this August). I get dreadull reception. I am unable to recieve or make calls, texts sometimes arriv...

Resolved! Closing account

Hi How Ican close my account in O2..I have PAC..

Using phone in Estonia

What are the charges if I use my phone in Estonia ?

Resolved! O2 Travel

Am going to Madeira shortly and decided to opt for o2Travel so as suggested in the instructions I sent a text to 23336 with O2TRAVEL as the message. As far as I can see I do not already have this as can find no reference to it in My o2. I know it can...

Resolved! Upgrade: Will I get new phone AS WELL as a new sim card?

Hello, I've been an O2 customer for almost 2 years (end of July) and have recently lost my phone. It must be somewhere in my house but I can't seem to find it. Rather than waiting for it to turn up, I thought I might just pay a little bit more and ge...

O2

Forum Posts