Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241394 Views
  • 2 replies
  • 2 kudos

Security Deposit Refund for Returned Handset

On the 12th May I ordered a Samsung Galaxy S6. I had to pay a £49.99 upfromt payment and in addition 02 wanted a £350.00 security deposit, which I paid. I then decided that I did not want the handset or contract so on the 18th May I returned the devi...

Anonymous by Not applicable
  • 6159 Views
  • 51 replies
  • 0 kudos

Expensive payments for rubbish service!

I changed to O2 as I was led to believe that I would get better reception with this Company. I was locked into a 2 year contract (thankfully finishing this August). I get dreadull reception. I am unable to recieve or make calls, texts sometimes arriv...

Anonymous by Not applicable
  • 2836 Views
  • 13 replies
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Resolved! O2 Travel

Am going to Madeira shortly and decided to opt for o2Travel so as suggested in the instructions I sent a text to 23336 with O2TRAVEL as the message. As far as I can see I do not already have this as can find no reference to it in My o2. I know it can...

Anonymous by Not applicable
  • 2095 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade: Will I get new phone AS WELL as a new sim card?

Hello, I've been an O2 customer for almost 2 years (end of July) and have recently lost my phone. It must be somewhere in my house but I can't seem to find it. Rather than waiting for it to turn up, I thought I might just pay a little bit more and ge...

Anonymous by Not applicable
  • 2448 Views
  • 10 replies
  • 0 kudos

Resolved! Cancelling during the cooling period - first month refunded?

Hi, I've had a friend who recently has taken out a contract through Carphone Warehouse with O2 - but they've made a mistake with the contract as they had an offer with the iPhone 6 handset cost being cheaper than usual with a code - but it didn't wor...

Anonymous by Not applicable
  • 2121 Views
  • 6 replies
  • 0 kudos

Resolved! How to get my O2 numbers

Hi I don't know how to add my O2 numbers to my account can anyone help me please? Thanks

Anonymous by Not applicable
  • 3031 Views
  • 5 replies
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Resolved! Nothing showing in My Account

Hi all, How soon after porting in to O2 should I start to see details in my account. All it shows at the moment is O2 Wifi and nothing else. Screenshot below shows what I see. Thanks.

My Account
Anonymous by Not applicable
  • 2714 Views
  • 11 replies
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Swapping 02rewards(contract)to my pay & go?

Can I put my rewards from my contact number to my 02pay&go number/ sim/handset? since my rewards on my contract runs out on the end of the month and is only £3.00 as I've just started my new contract!

Anonymous by Not applicable
  • 3430 Views
  • 8 replies
  • 0 kudos