Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! my 02 numbers

Hi does anyone know how i can change one of my o2 numbers please

The Chat Help System is Pathetic

I have spoken to 4 people on the chat help system, and of those 4 people, only 1 has actually done what they said they would. Really? Twice in the last 3 days I have asked for my SIM to be activated, been promised it would be activated in the next 24...

Signal Issues! 4G, 1 Bar, no calls, texts or internet?

I'm having an issue with my phone and found some interesting stuff which i would like to know if anyone else has the same problems. I have raised this with o2 but fobbed off many times so hopefully a group of people reporting it might give them a kic...

Resolved! PAC Code Help

My pay monthly contract ends on 16th June and I'm choosing not to renew my contract and switch provider. I spoke with 02 yesterday but ended the call slightly confused.Do I gave to give EXACTLY 30 days notice in order to not receive any exit fees? I ...

Resolved! Data Charges from Bermuda

Had a short break with the wife. We went on a Dutch dash sailing from Hull to Europoort on Wed night. A day in Rotterdam visiting Keukenhof Gardens and sailed back on Thurs night from Europoort lading in Hull on Friday morning. I have now data charge...

Resolved! Rewards not forthcoming

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.I topped up on 5th May but no £20 allowance has been added.Where is it?

Resolved! activating my new sim after loosing old one

hi ,I have been trying for the last day or so trying to activate my sim card, tried customer service , absolutely no chance on chat , is there an email or another way of contacting them thanks in advance

Resolved! Additional Charges

I am posting this in an attempt to get the additional charges removed from my account.I am currently in Nepal and was caught up in the earthquake that hit and lost WiFi access. So to contact family and friends I put my sim back in my phone, to let th...

Resolved! Big Bundle

HiI topped up last week in the O2 shop.I'm on a £15 PAYG big bundle where I get 200 min. 1GB data and 2000 texts.Know I see that £15 big bundle offers you 750 min, how come I never got this amount?BWRichard

O2 wont unlock Samsung after completion of contract

Hi all, I requested O2 unlock my phone via the online form and over the phone on more than one occassion and I continuously receive the same response other than the one received this evening via email, as follows; 'We are really sorry that we have no...

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