Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Worldwide Data Access

I just switched from Vodafone to O2 due to signal coverage issues while at home. I think I may have made a mistake. I travel a lot with my job, and when in Europe the daily charge of £1.99 works well. However, I travel to Japan and US a lot and there...

Resolved! no 4g signal in brentford west london

My wife and I have both lost 4G signal in Brentford since Friday evening. I've checked on the service status and it says we should be ok.This is actually affecting 4 different phones all on O2 and I am getting annoyed. O2 on twitter suggest it is a h...

O2 Unlocking Iphone 6s Plus

Anybody unlock their iphone 6s plus?

Resolved! final bill refund

i was told by o2 that i was in credit on my final bill before changing to new network. i was told to claim this back online. how do i do this?

Resolved! No mobile internet after being abroad?

Hello, could someone help been abroad last 9 days so was using the international data for £1.99 a day which worked okay then landed back in the UK an 4G was working till the next morning then phone says 4G but wont work at all on anything just says "...

Unable to unlink accounts

I have 3 Pay Monthly accounts with o2.These were set up when my daughters were too young to have their own Pay Monthly accounts.They are now old enough to manage them themselves. I have tried the on-line help, no use. I have tried Live Chat, also no ...

£433 charged for no reason

Ok so I checked my bank account and o2 have taken £433.33 out of my account. Upon checking my bill there were no additional charges, no data no calls no texts. I've called and they have said I've been accidentally been charged a disconnection fee eve...

Resolved! How do I change my plan?

Hello, I currently pay £14.25, but I am not in the UK. I want to keep my number but can I change to a plan where it doesnt include as many ammenities? Is there a packaging where I can pay to just keep the number? Thanks

Resolved! o2 Selling Personal Details

Hi All, I was an o2 customer for many years (and an employee a long time ago), but left them last September to join Vodafone. I ported my number over to Vodafone, and my o2 account was closed. When I first started the contract many years ago, I was u...

Resolved! payment delay

Is it possible to delay a payment being taken from my account? I use direct debit payments but my wages have been delayed and i know there isn't going to be enough in my account to cover the payment so to avoid charges i wondered if there was a way t...

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