Solved: How do I stop auto-top up on Pay as You Go

Anonymous · ‎09-11-2015

Hi , I can't seem to find a way of cancelling the auto-top up on a Pay as You account. Can you help?

MI5 · ‎09-11-2015

You should be able to do it in your MyO2 http://www.o2.co.uk/myo2 but if not, call CS on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-11-2015

You should be able to do it in your MyO2 http://www.o2.co.uk/myo2 but if not, call CS on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-11-2015

Hi @Anonymous please follow MI5's advice and let us know how you get on... Welcome to the community!

Anonymous · ‎10-11-2015

Hi unfortunately there is no advice on how to do this on the post you have referred to. It just says I should be able to achieve this is MyO2. This is exactly where I have tried to do it. I cannot work out how. There appear to be no menu options for this.

Anonymous · ‎10-11-2015

OK, I found it. Not very intuitive but go there in the end

MI5 · ‎10-11-2015

Sorry I couldn't give you a direct link as I'm not PAYG but it shouldn't be difficult to find?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-11-2015

Glad you got it sorted eventually....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎10-11-2015

Unfortunately finding your way through the maze of My O2 is often frustrating ....:smileysad:

Veritas Numquam Perit

MI5 · ‎10-11-2015

It is, but it shouldn't be that way...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-11-2015

Glad you got it sorted...
Next time will try to post a link or the steps of how to get there.

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