cancel
Showing results for 
Search instead for 
Did you mean: 

Call allowance rip off

Anonymous
Not applicable

So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good way for them to make money. Disgusting.

Message 1 of 5
1,313 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

@Anonymous It's up to you to keep an eye on your bill. You can check your bill in your myo2 

 

https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F

View solution in original post

Message 2 of 5
1,310 Views
4 REPLIES 4

Anonymous
Not applicable

@Anonymous It's up to you to keep an eye on your bill. You can check your bill in your myo2 

 

https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F

Message 2 of 5
1,311 Views

MI5
Level 94: Supreme
  • 143430 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
As a long standing customer you should be aware of MyO2 in which you can keep a track of your allowances like everyone else http://www.o2.co.uk/myo2
If you think you might be making more calls in future consider changing tariffs as it is cheaper in the long run.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
1,293 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:
I know just how you feel, my energy company does the same thing. Let's me use as much gas as I want, then has the cheek to demand payment
Current Phone: Sony Xperia XZ Premium
Message 4 of 5
1,225 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

As customers and adults we have to take responsibility for many things in life. It's easy to blame others but there are different ways to keep a check on our usage. 

£100 is a lot of calls over your allowance, surely you would have some idea that you had used some 200+ extra minutes? 

Message 5 of 5
1,186 Views