on 13-05-2017 17:01
So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good way for them to make money. Disgusting.
Solved! Go to Solution.
on 13-05-2017 18:10
If you think you might be making more calls in future consider changing tariffs as it is cheaper in the long run.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 14-05-2017 10:03
As customers and adults we have to take responsibility for many things in life. It's easy to blame others but there are different ways to keep a check on our usage.
£100 is a lot of calls over your allowance, surely you would have some idea that you had used some 200+ extra minutes?