on 19-10-2023 12:51
I given after paying two bills of £90.03 today and £90.03 yesterday my enquiry is that Direct Debit was Also taken out 5th October 2023 for £90.03.
I'm making a serious enquiry to way how many times do I pay this bill.
on 19-10-2023 13:07
on 19-10-2023 13:07
@Crafty59 This is not O2. This is a customer community.
You need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
on 19-10-2023 13:26
Your payment is normally taken 14 days after the bill is issued @Crafty59
So if you had a direct debit of £90 on 5th October you are about due another one - and if the £90 is your normal amount that would make sense.
See if these guides help understand why the bill is £90 if that is not what you expected.
Guide: How do I get to the 'Download Bill' page?
Guide: Tips to avoid unexpected charges on your bill
Guide: Accidental MMS Sending and How to Avoid it
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here