Unknown charges

[Ken118]

Hi, I have been charged £9.02 which I do not know what it is for. Who can help me? Why the chat function was removed? Do you have any email that I can contact? Thank you.

[Bambino]

@Ken118 This is not O2. This is a customer community. There is no email address. You can find chat if you click on the Shop pages. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Try going into My O2 and clicking on Support then Start a Conversation 

 

[gmarkj]

The charge would be on your bill, and would show what it is for @Ken118 

Guide: My O2 App 

Guide: How do I get to the 'Download Bill' page? 

Guide: Tips to avoid unexpected charges on your bill