Bill

[Anonymous]

Dear O2,

I want to ask about my bill?? How on earth is it 87 pounds??????

It is only meant to be 24 ???????

Why am I being charged for minutes? And what are these 'things you've bought'

I need an explanation.

Stephanie

[MI5]

10

[Cleoriff]

Not absolutely certain why @Curr946 felt the need to challenge my explanation of things you bought when I travel abroad every 6-8 weeks and have evidence of O2 travel costs being in that section?

No worries. Pleased to have the confirmation from @MI5 and @jonsie

[Cleoriff]

Additionally I think MMS now go under texts? I would need confirmation on that as I haven't sent them recently

@MI5@jonsie?

[MI5]

I never send them!

[jonsie]

Under texts yes, sent 2 here last month to friends in the UK, I felt flamboyant! Maybe if someone hasn't been abroad they wouldn't know O2 Travel comes under things you have bought but until the OP responds I don't feel we can help further. After all, it's there in My O2, broken down.

[MI5]

It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.

[jonsie]

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@MI5 wrote:
It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.

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For sure. We can only give generic advice with the info given.

[Cleoriff]

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@jonsie wrote:

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@MI5 wrote:
It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.

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For sure. We can only give generic advice with the info given.

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Agreed as they were actually talking about minutes and things you've bought. We can't see the bill....