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Bill

Anonymous
Not applicable

Dear O2,

 

I want to ask about my bill?? How on earth is it 87 pounds??????

 

It is only meant to be 24 ???????

 

Why am I being charged for minutes? And what are these 'things you've bought'

 

I need an explanation.

 

Stephanie

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MI5
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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 18
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Cleoriff
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Not absolutely certain why @Curr946 felt the need to challenge my explanation of things you bought when I travel abroad every 6-8 weeks and have evidence of O2 travel costs being in that section?

No worries. Pleased to have the confirmation from @MI5 and @jonsie Rolleys

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Message 12 of 18
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Cleoriff
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Additionally I think MMS now go under texts? I would need confirmation on that as I haven't sent them recently

@MI5@jonsie?

 

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Message 13 of 18
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MI5
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I never send them!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 18
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jonsie
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Under texts yes, sent 2 here last month to friends in the UK, I felt flamboyant! Maybe if someone hasn't been abroad they wouldn't know O2 Travel comes under things you have bought but until the OP responds I don't feel we can help further. After all, it's there in My O2, broken down.

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MI5
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It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 18
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jonsie
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@MI5 wrote:
It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.

For sure. We can only give generic advice with the info given.

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Cleoriff
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@jonsie wrote:

@MI5 wrote:
It was never a question we could accurately answer with the info we had anyway, other than as advised to look in MyO2 or call CS.

For sure. We can only give generic advice with the info given.


Agreed as they were actually talking about minutes and things you've bought. We can't see the bill....

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Message 18 of 18
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