Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

internet wont work since porting number

my internet doesnt work ever since porting my number over from tesco, the first day the sim turned up with a new number and everything was brilliant, really fast speeds, but since porting when opening apps is says im not connected to the internet, an...

Texts pending

HiSince the beginning of December my texts to my partner are not getting through. He is on o2 as is my son. My SMS to my son are being received within 5 mins but the ones to my partner just say pending. I have not changed phone or number and haven't ...

Resolved! Cant complete checkout successfully

Tried to order a like new pay as you go phone in stock. After I put my card details it says processing then it goes back to the input card details page again with no error message. Why is that? The same card works successfully on other websites. I or...

Resolved! Extra charge on my monthly bill?

why am i being charged an extra £1 on my bill. It appears to be for messages but my contract is unlimited messages and calls?

Resolved! Does O2 charges on 0845 numbers, if yes, how much is the charge?

How much is charge to call on 0845 numbers?

Fraud at O2 - Disconnection Charges

Around a month ago I received a "Disconnection Charge" of around £470 for a device that I paid off at O2 , on the day that the bill came out a phoned customer services to have the error corrected. They advised it would be sorted and I should hear bac...

Resolved! End my Contract

I have been trying to end my contract for over a month now, I cannot find any simple way to do this. You need to give 30 days notice, as my contract end in the first week on January I need to do this now. The online agents are never available. I do n...

Resolved! my order not showing up

My order is not showing up and i cannot track it.

Resolved! Contract

My phone contract is in my mums name but I pay the contract can I upgrade and put it in my name?

Resolved! HAVING AN ACTUAL CONVERSATION TO SORT OUT MY ACCOUNTS!

I HAVE BEEN TRYING TO GET A FINAL BILL FOR BOTH OF MY ACCOUNTS AND I STILL HAVE NOT RECEIVED IT.. I HAVE TRIED CALLING ... I HAVE TRIED GOING INTO THE LOCAL BRANCH .. THEN CALLING AND SPEAKING TO SOMEONE IN THE LOCAL BRANCH ON THEIR INTERNAL PHONE LI...

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