Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch from monthly contract to pay as you go

I barely use my allowance and my contract is about to conclude. Pay as you go looks better for me. What steps do I need to take and could I keep my existing phone number. Thanks for looking.

Resolved! TOP-UP FAILURE

hi,i have been unable to top up my SIM since after setting it up in my phone.i keep getting error messages when i try online or using the top up call line.has anyone else had this problem?how was it resolved?any help will be greatly appreciated.cheer...

Resolved! Signing in to view bill

I have changed password but cannot sign in to view my bill

Resolved! Does your unused credit on sim only carry on to next month

Does your unused credit on sim only carry on to next month

Online order for OnePlus 3

Hello,About 5 hours ago I placed an order for the OnePlus 3 to be delivered to my house between 8am-12pm tomorrow and I paid £5.99 for it. I've just received a text saying "O2: Thanks for your order, sorry we're out of stock at the moment. We are exp...

Resolved! New customer order

Ive recently made a order for pay monthly, how long does it take to process and order and would they have told me straight away if it had been rejected? They have taken the £70 upfront payment

New phone order not delivered

Hi there, I ordered a new phone on upgrade last Saturday. I placed the order online and entered my adddress and billing info manually. I then got a confirmation through with my old address details (still on file as i moved last year). To be clear i m...

Bill reminder

Hi does anyone know why o2 stopped sending out Bill reminders.They now send me one wanting to know why I have not paid my bill yet, I forget because they don't remind me that is why. Does anyone else have this problem. Graham

Resolved! Cancel my contract

I been trying to contract 02 for two day for giving notice to cancel my contract. But unable to get contact with customer service. Waiting time 50+ mins. My contract will finish end of month. I would like cancel my contract and change to path with PA...

Resolved! Direct debit

The direct debit was cancelled in error - confused with an older O2 account. There seems to be no obvious means of reinstating the DD on the website or starting a new one. Given that all I'm trying to do is pay them money, this is ridiculous and very...

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