Solved: Changing Payment Details

Anonymous · ‎17-11-2016

Hi

I am looking to change the bank account that my bill comes out of, do I need to call someone or go in a shop or can I do this online?

Cleoriff · ‎17-11-2016

Hi @Anonymous

Go into My O2 http://www.o2.co.uk/myo2

Click on billing details

Scroll down to where it says View payment details (you will have to set up a 4 digit pin if you haven't already done so)

Click on it and then click on change payment details.

You can only change it if there are 7 working days clear before the direct debit is due to be taken.

Veritas Numquam Perit

View solution in original post

Bambino · ‎17-11-2016

@Anonymous I'm not 100% certain but I think you can change your details on your My O2 page. Alternatively you can call customer service on 202 from your phone. Best time to call is early morning (8 am) to avoid long wait times.

I DO NOT WORK FOR O2

Cleoriff · ‎17-11-2016

Hi @Anonymous

Go into My O2 http://www.o2.co.uk/myo2

Click on billing details

Scroll down to where it says View payment details (you will have to set up a 4 digit pin if you haven't already done so)

Click on it and then click on change payment details.

You can only change it if there are 7 working days clear before the direct debit is due to be taken.

Veritas Numquam Perit

MI5 · ‎17-11-2016

If you have any problems, give CS a call
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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