Change account name and bank details

[Vicky-Doug]

Hi,

My partners phone is in my name and payment is from my bank account.  How do I change this to his name and bank details.  

Thanks

[madasaf1sh]

@Vicky-Doug 

You cant just change the name on the account. 

He will need to sign up for a new contract and pass the credit checks and affordability checks first, once that is done you will both need to call up and pay off any outstanding device plan payments, after these have paid you will need to request a migration to the new contract

The migration details can be found here Guide: Migration & porting into O2 

[MI5]

@Vicky-Doug 

If you just want to change payment details, you can do so in your MyO2 or by contacting O2.

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm