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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253947 Views
  • 2 replies
  • 2 kudos

Resolved! Cannot change tariff!

Hi, I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to...

Anonymous by • Not applicable
  • 5254 Views
  • 15 replies
  • 0 kudos

Resolved! O2 BoostBox

Does anyone know how to add another O2 mobile number to those registered on an O2 BoostBoxI've rung 202, I've tried online chat, but htey're all useless

Anonymous by • Not applicable
  • 2630 Views
  • 2 replies
  • 0 kudos

Resolved! Help after being Scammed

Good Afternoon Just thought I would share this with the community for awareness and maybe a potential solution as well. Yesterday evening I was browsing the internet on my mobile and whilst browsing I was directed towards a pornographic website which...

SMMOOOOO16 by • Level 1: Joiner
  • 11870 Views
  • 59 replies
  • 1 kudos

Resolved! Activating sim on upgrade phone

Hi, I recently upgraded my phone from an iPhone 5s to Samsung Galaxy S7. I received the new phone yesterday and put the nano sim in, now I'm stuck! How do I activate the sim? Can anyone help?

001 by • Level 1: Joiner
  • 2552 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading From Business Tarriff to personal.

Hi all, My business contract ended a while ago although i have carried on with the tariff. I would now like to upgrade to a difference tariff, but its on the personal site. Can i upgrade bertween the two and keep my number? I am currently on a small ...

Anonymous by • Not applicable
  • 3686 Views
  • 14 replies
  • 0 kudos

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

Resolved! Call charges for EE customer service team

I am trying to contact EE to cancel a mobile broadband. But there is apparently a charge for calling 07953 966 250Can someone clarify this please because I cannot afford to pay charges.It's impossible to find out from the o2 special numbers whether i...

Anonymous by • Not applicable
  • 13652 Views
  • 4 replies
  • 0 kudos

Live chat not available today?

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of ...

Anonymous by • Not applicable
  • 3302 Views
  • 19 replies
  • 0 kudos

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Anonymous by • Not applicable
  • 4175 Views
  • 8 replies
  • 0 kudos
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