Solved: Recycling phone help

Anonymous · ‎14-09-2016

So, I recently purchased an iPhone 6S+ with a 24 month refresh contract, but I decided to leave the contract within the 14 day period, so I believe I'm entitled to the "change-of-mind" policy.

Seeing as I have now cancelled the contract, would It be possible to send this phone back via O2 Recycle thing?

Or will some big burly men come to my home and ask for it back? How does it work?

thank you!

MI5 · ‎14-09-2016

There would have been a returns label with your phone if purchased online, just package it up and return it to the address on the label.
I'd send it recorded delivery though so it is insured and tracked.
If bought in store, take it back to where you got it from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎14-09-2016

Info here on cancelling contract....

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

Veritas Numquam Perit

Anonymous · ‎14-09-2016

Did I do something wrong?

Cleoriff · ‎14-09-2016

Hi @Anonymous No sorry I should have included the change of mind policy for you to read......it's here

Take a look...http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you cancel within the 14 days you have to return everything to O2 within the given time frame.

Veritas Numquam Perit

Bambino · ‎14-09-2016

@Anonymous What you want to do is not considered recycling. Follow the links provided by @Cleoriff.

I DO NOT WORK FOR O2

MI5 · ‎14-09-2016

You must return the phone to o2.
It is not yours to keep, recycle or sell.
If you do, O2 will chase you for the full amount of the phone cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-09-2016

Oops, my bad.. so I can ring them up and cancel the recycle thing? I am new to this, forgive me!

Where do I go from here?

MI5 · ‎14-09-2016

Yes, I think you should, asap

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-09-2016

Just follow the info in the change of mind policy @Anonymous This will put a stop to the big burly men...

Veritas Numquam Perit

MI5 · ‎14-09-2016

There would have been a returns label with your phone if purchased online, just package it up and return it to the address on the label.
I'd send it recorded delivery though so it is insured and tracked.
If bought in store, take it back to where you got it from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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