That's an outrageous and completely unrealistic situation you've been put in.
You need to call back to CS to get to the bottom of this, why it's taken so long and why now?
Complaints link on here
http://www.o2.co.uk/contactusand I would also send
@Toby a pm to see if he can find out any more info for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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