Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 saying that I'm using an obscene amount of data

My monthly allowances reset on the 1st of every month and on the 28th I received a text message from 02 that I had used 80% of my data allowance (800mb of 1gb). I have no problem with this as I was aware that I used a lot of data at the start of the ...

Resolved! I have paid my bill early, will I be charged twice?

Hi,I have just paid my bill generated on August 2nd that is due by DD on August 16th via the Make Payment function, but on My O2 it is still showing that payment is due on August 16th... do I have to cancel the DD and make manual payments in the futu...

Resolved! Sony Xperia Z1 Compact Problem On O2

HelloJust going to try and keep it quick and short well basically I bought a Sony xperia z1 compact simfree so meaning I can use any sim card I want to...What has happened ever since I updated the software via Sony website it don't accept any of the ...

Resolved! very unfriendly communication via internet.

i am abroad and can't solve my problem rather than via internet. First-is so difficult get the live chat, Second- if you are lucky and somebody comes and get know your information about problem they will promiss you solve everything in 4 hours time. ...

Resolved! My phone number no longer exists !

I use my o2 sim 2 or 3 times a year when I am in the UK and have done so for many years. I have just gone to Myo2 to top up and it says I have no products registered. The last time I used it it had 20 quid loaded on the number. I thought you had 2 us...

Resolved! Unable to add Pay and Go number to o2 account

Hi, I recently purchase a new pay and go phone but already have two pay monthly phones on my account. I want to be able to manage the account from 'My o2' but the new number is not appearing there. If I try and register a new with the number I have i...

o2 users in Kingston Upon Thames and Surbiton

Just checked "My Network" app and their is going to be cell site works taking place 06/08/2014 (tomorrow) so some services may be effected so just giving you all a heads up if anyof you like myself are in this area

Resolved! Pay and Go Basic Tariff

Hi, I recently bought a pay as you go phone for emergency use but the only tariffs I can find require monthly top ups. I only want a basic tariff where you pay for your credit and it remains until used, can someone please assist? I already tried text...

Resolved! Can't send or recieve picture messages since upgrade.

I'm using a Blackberry Q5 on a sim only contract with O2, I could send and receive picture messages fine with my last sim only contract with this phone, I upgraded for another 12 months sim only contract a couple of weeks ago and since then my phone ...

Resolved! Sun +

Hi,I recently upgraded to a 5GB tariff with you guys and this included a free subscription for Sun+. I was sent a code via text for this but accidentally deleted it. Can you please get my code re-sent to me to allow me to sign up to this? Cheers,Jame...

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