cancel
Showing results for 
Search instead for 
Did you mean: 

Virgin Mobile -> O2 Airtime Discount

mesub
Level 2: Apprentice
  • 5 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Hello,

 

I received a text from O2 a few days ago about being out of the minimum contract term.

 

Moving over from Virgin Mobile just over a year ago meant that I have the airtime discount applied.

 

This used to be a bolt on, but checking my current bolt ons today, it's dissappeared (although it's always been applied as a discount to the bill, including the most recent bill dated for May 1)...

 

Am I correct in assumung this discount would continue indefinitely? I had a slight price rise in April, but this was only 60p (and it looks like the discount was increased to account for this).

mesub
Message 1 of 3
576 Views
1 ACCEPTED SOLUTION

Accepted Solutions

mesub
Level 2: Apprentice
  • 5 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Did a little bit of digging. The whole thing's a bit funky (mainly I think because of the migration from Virgin Mobile to O2), but managed to contact O2 and ask.

 

I've seen from other posts that the text is just a standard requirement from Ofcom that O2 needs to send to all customers who have reached the end of their contract.

 

Now, the Virgin Mobile contract was a 30 day rolling one and digging deep into the myO2 app, it's the same with O2. The '£ xx.xx discount+RPI' bill credit was also there as part of the 'tarrif'.

 

The person on the webchat insisted that as long as I don't change the tariff (e.g. by 'upgrading'), the components of the tariff won't change, subject to annual RPI increases.

 

With Volt benefits, there's no point switching (200GB for under £8 is a seriously good deal).

 

Thank you for your help!

mesub

View solution in original post

Message 3 of 3
530 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 146069 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@mesub 

Discounts usually have an end date in line with completing the contract minimum term.

You can re-apply if you're still eligible and choose to upgrade Guide: O2 Open & Friends and Family discounts - How to sign up 

Use USwitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
570 Views

mesub
Level 2: Apprentice
  • 5 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Did a little bit of digging. The whole thing's a bit funky (mainly I think because of the migration from Virgin Mobile to O2), but managed to contact O2 and ask.

 

I've seen from other posts that the text is just a standard requirement from Ofcom that O2 needs to send to all customers who have reached the end of their contract.

 

Now, the Virgin Mobile contract was a 30 day rolling one and digging deep into the myO2 app, it's the same with O2. The '£ xx.xx discount+RPI' bill credit was also there as part of the 'tarrif'.

 

The person on the webchat insisted that as long as I don't change the tariff (e.g. by 'upgrading'), the components of the tariff won't change, subject to annual RPI increases.

 

With Volt benefits, there's no point switching (200GB for under £8 is a seriously good deal).

 

Thank you for your help!

mesub
Message 3 of 3
531 Views