Bill Amount

[Scott27]

Hi, 

I have emailed regarding my account and gave heard nothing back regarding this, I have received a bill for 302.00 which is an error as I requested 1 zone three add on whilst in Egypt and received and have been charged for 20 which were not used. I have stated I'm happy to pay for 1 and my normal airtime however not the other 19 which as you will be able to see from time stamp this happened seconds after each other due to connection error as we had only just landed in Egypt therefore I'm not willing to pay for those my bill now overdue and this needs to be sorted 

[MI5 · Accepted solution]

@Scott27 

This is not O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[gmarkj]

Also worth pointing out that o2 don't use email @Scott27 (apart from 2 instances - complaints and fraud).

[Oxonian]

@gmarkj 

Possibly another example is the Credit File Referral (CFR) team :-

creditfilereferrals@telefonica.com

amendmentteam@o2.com