
on 09-07-2015 19:48
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on 09-07-2015 19:48
I really hope someone can help me please.
I need to cancel my contract ASAP my last bill was £151 and the Device £180 my monthly payment is only 8.50 because I have got BT at home. I really can't afford to pay so much money. What I am supposed to do now I am totally frustrated. Thanks
Sylwia
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09-07-2015 20:00 - edited 09-07-2015 20:03
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09-07-2015 20:00 - edited 09-07-2015 20:03
if you are on Refresh the only way to cancel is to pay off your device plan....then you can walk away
Have a look at this guide to Refresh
If you are struggling with payments you need to contact customer service asap http://www.o2.co.uk/contactus
They may offer you the chance of a payment plan....
Veritas Numquam Perit
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09-07-2015 20:00 - edited 09-07-2015 20:03
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09-07-2015 20:00 - edited 09-07-2015 20:03
if you are on Refresh the only way to cancel is to pay off your device plan....then you can walk away
Have a look at this guide to Refresh
If you are struggling with payments you need to contact customer service asap http://www.o2.co.uk/contactus
They may offer you the chance of a payment plan....
Veritas Numquam Perit
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09-07-2015 20:06 - edited 09-07-2015 20:08
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09-07-2015 20:06 - edited 09-07-2015 20:08
Additionally to help further....have a look at this guide about cancelling your contract
And what to do if your bill is higher than expected...
http://www.o2.co.uk/help/bills-and-payment/what-to-do-if-your-bill-is-more-than-expected#qs
Apologies for all the links...they have been devised to help people in your situation
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on 09-07-2015 20:07
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on 09-07-2015 20:07
You can't just cancel and walk away because you got a high bill.
Look in your My O2 to see why your bill is so high http://www.o2.co.uk/myo2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-07-2015 05:29
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on 10-07-2015 05:29
That indeed is a high bill but you need to see what the extra charges are for so as not to get repeated high bills. As said, if you find the money to pay off the handset then you can just give notice to end the contract.

on 09-10-2015 10:21
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on 09-10-2015 10:21
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09-10-2015 10:25 - edited 09-10-2015 10:31
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09-10-2015 10:25 - edited 09-10-2015 10:31
They will refund your money if taken in error...They have to admit to the fault and any refund could take up to 14days
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on 09-10-2015 10:28
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on 09-10-2015 10:28
@Anonymous wrote:
Don't pay money off your device plan ever . I made that mistake . I phoned to pay £100 off device plan . The customer service people pressed the wrong button and took £500 from my account . They won't refund your money or apologise for there mistake.
For future reference, there is no need to call cs, you can make payments yourself in your MyO2 http://www.o2.co.uk/myo2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 09-10-2015 11:20
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on 09-10-2015 11:20

