Big Bundle not showing in my account

[Anonymous]

Hi,

I ordered a Big Bundle sim which is now in my phone, now it's finally unlocked from EE.

I then added it to my online account, but it is showing as Simplicity, i.e. not Big Bundle.

The first £15 payment set up for Big Bundle has already been taken although my O2 balance is showing as zero..

What happens if I use my phone now? (assuming I can of course)

Will the Simplicity tarriff be used or the Big Bundle tariff I ordered?

I tried to change the tariff online but this page seems to be down at the moment.

[Cleoriff]

Your new tariff will probably update overnight so I wouldn't worry just yet...

If no change over the weekend then ring customer services http://www.o2.co.uk/contactus

[MI5]

Your balance will be zero as the top up is exchanged for allowances.
Text the word "Balance" to 20202 for your remaining mins, texts etc

[Anonymous]

Thanks for the replies.

I tried to text "Balance" to 20202 but got send failure each time, even though the phone shows I have reception.

I guess I should leave it a day or so and try again!

[MI5]

Yeah, sounds like it's not active yet.

[Anonymous]

Ok, it wasn't working this morning so while I was in town I nipped into the O2 shop to ask.

The guy basically just rang O2 Customer Service and handed me the phone.

The CS advisor seemed confused, he said it is a Simplicity SIM and I needed to top-up before I could use the phone.

I explained that O2 had already taken the first £15 regular payment for the Big Bundle I had ordered, so what was going to happen to that?

He said I needed to get the reference from my bank statement and call back.

So, when I got back home I got the transaction detail from my online bank statement and phoned CS.

Was told there was a 30 minute queue but I went ahead anyway.

After 10 minutes I was cut off.

Have I made a big mistake in switching to O2?

EE was bad enough, but this just seems ridiculous!

What do I need to do to get this working?!

[MI5 · Accepted solution]

Call cs early mornings - it's your best chance.

[Anonymous]

Actually just got through to CS.

Spoke to a really helpful guy who took the problem on board.

He updated something to switch it to Big Bundle which should happen on Monday, the same day my old number should transfer across.

Sorted! (I hope...)

[MI5]

Fingers crossed for you.
There are still some good cs advisers out there

[Cleoriff]

Good news. Roll on Monday.......:smileywink: