Bill - Device

[Anonymous]

Hi
I really hope someone can help me please.
I need to cancel my contract ASAP my last bill was £151 and the Device £180 my monthly payment is only 8.50 because I have got BT at home. I really can't afford to pay so much money. What I am supposed to do now I am totally frustrated. Thanks
Sylwia

[Cleoriff · Accepted solution]

if you are on Refresh the only way to cancel is to pay off your device plan....then you can walk away

Have a look at this guide to Refresh

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M6...

If you are struggling with payments you need to contact customer service asap http://www.o2.co.uk/contactus

They may offer you the chance of a payment plan....

[Cleoriff]

Additionally to help further....have a look at this guide about cancelling your contract

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

And what to do if your bill is higher than expected...

http://www.o2.co.uk/help/bills-and-payment/what-to-do-if-your-bill-is-more-than-expected#qs

Apologies for all the links...they have been devised to help people in your situation

[MI5]

You will still have to pay your bill and then buy out of the contract.
You can't just cancel and walk away because you got a high bill.
Look in your My O2 to see why your bill is so high http://www.o2.co.uk/myo2

[jonsie]

That indeed is a high bill but you need to see what the extra charges are for so as not to get repeated high bills. As said, if you find the money to pay off the handset then you can just give notice to end the contract.

[Anonymous]

Don't pay money off your device plan ever . I made that mistake . I phoned to pay £100 off device plan . The customer service people pressed the wrong button and took £500 from my account . They won't refund your money or apologise for there mistake.

[Cleoriff]

They will refund your money if taken in error...They have to admit to the fault and any refund could take up to 14days

[MI5]

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@Anonymous wrote:
Don't pay money off your device plan ever . I made that mistake . I phoned to pay £100 off device plan . The customer service people pressed the wrong button and took £500 from my account . They won't refund your money or apologise for there mistake.

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For future reference, there is no need to call cs, you can make payments yourself in your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

They won't make any refunds at all , even though it was their error . The only way to get your money back is to phone your bank and tell them O2 took an unauthorised amount of cash from your account.